Knowledge

What if it didn't work?

If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart the new Outlook again. Or, add the shared box manually.

1. Select Mail from the navigation pane in new Outlook.

2. In the Folder pane, right-click your account name, and select Add shared folder or mailbox.

   

   1. In the Add shared folder or mailbox window, type the name of the mailbox you want to access, for example, info@contoso.com.

                                 OR 

      Open a shared mailbox in a separate browser window

      Use this method if you want to view and manage the email for the shared mailbox in its own browser window.

      1. Sign in to your account in Outlook Web App.
      2. On the Outlook Web App navigation bar, select your name. A list appears.
      3. Select Open another mailbox.
      4. Type the email address of the other mailbox that you want to open and then select Open. Or, start typing and then select Search contacts and directory to find the mailbox you want to open. Select the shared mailbox you want to open, and then select Open. Another Outlook Web App session opens in a separate window, allowing access to the other mailbox.